Your privacy matters to Suerte99. This Privacy Policy explains exactly what personal data we collect when you use suerte99.best, why we collect it, how we protect it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Please take a few minutes to read it — it's written in plain language, not legalese, because we believe you deserve to understand how your information is handled.
1. Introduction
Suerte99 operates the online sports betting and casino platform at suerte99.best, serving players across the Philippines. As part of running this platform, we process personal data — and we take that responsibility seriously. This Privacy Policy applies to all registered members, visitors, and anyone who interacts with the Suerte99 platform, whether on desktop or mobile.
This Policy should be read alongside the Suerte99 Terms and Conditions and our Responsible Gaming Policy. Together, these documents describe your full relationship with the Suerte99 platform. If any part of this Privacy Policy is unclear to you, contact us directly at support@suerte99.best before continuing to use the platform.
By registering an account or continuing to use Suerte99 after the date of the latest revision, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.
2. Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, Suerte99 is the personal information controller responsible for the data collected through the suerte99.best platform. This means Suerte99 determines the purposes and means of processing your personal data and is accountable for ensuring that processing is conducted lawfully, fairly, and transparently.
If you have any privacy-related concerns, requests, or complaints, you may contact our Data Protection Officer (DPO) at any time. Contact details are provided in Section 15 of this Policy.
3. What Personal Data We Collect
The table below lists the categories of personal data Suerte99 may collect from you, with examples of each type.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Yes — for KYC |
| Contact Data | Email address, mobile phone number, residential address | Yes — account registration |
| Financial Data | GCash number, Maya account, bank account details, transaction history, deposit and withdrawal records | Yes — for payments |
| Technical Data | IP address, device type, operating system, browser type, session duration, login timestamps | Automatic |
| Usage Data | Pages visited, markets viewed, bets placed, game sessions, search queries on platform | Automatic |
| Communications Data | Support chat transcripts, emails sent to Suerte99, feedback submissions | When you contact us |
| Verification Data | Copies of government IDs, selfie photos, proof of address documents submitted during KYC | Yes — for withdrawal |
| Preference Data | Responsible gaming limit settings, notification preferences, language settings | Optional |
Suerte99 does not collect sensitive personal information — such as racial or ethnic origin, religious beliefs, health data, or sexual orientation — unless specifically required by law or regulation, and only with your explicit consent.
Suerte99 protects the personal data of every Filipino player — from Metro Manila to the provinces.
4. How We Collect Your Data
Suerte99 collects personal data through the following channels:
4.1 Directly From You
When you create a Suerte99 account, you provide identity and contact data directly. When you make a deposit or request a withdrawal, you provide financial data. When you contact our support team, you provide communications data. When you complete KYC verification, you submit identity documents. All of this is provided voluntarily as part of using the Suerte99 platform.
4.2 Automatically Through the Platform
When you visit suerte99.best or use the Suerte99 platform, technical and usage data is collected automatically. This includes your IP address, the type of device and browser you are using, which pages you visit, how long you spend on each page, and the actions you take — such as which odds you clicked or which games you opened. This data is collected via server logs, cookies, and similar tracking technologies (see Section 8).
4.3 From Third Parties
In some cases, Suerte99 receives data about you from third parties. This includes payment providers (such as GCash and Maya) who confirm transaction status and payment account ownership, identity verification service providers used during KYC, and fraud detection and anti-money laundering screening services required by Philippine regulations.
5. Why We Use Your Personal Data
Suerte99 uses your personal data for the following purposes:
- Account Management: To create, maintain, and administer your Suerte99 account, process logins, and keep your account secure.
- Payment Processing: To process deposits and withdrawals through your chosen Philippine payment method, verify payment ownership, and maintain accurate transaction records.
- Identity Verification (KYC): To verify your identity as required by anti-money laundering regulations and Philippine gaming compliance obligations. This includes confirming you are who you say you are and that you are at least 18 years old.
- Platform Provision: To deliver the Suerte99 sportsbook, casino, and esports betting services — including displaying appropriate odds, settling bets, and maintaining your betting history.
- Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the Suerte99 support team.
- Regulatory Compliance: To comply with Philippine gaming laws, anti-money laundering requirements, data privacy obligations, and any other applicable legal requirements.
- Fraud Prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, multiple account registration, and other violations of the Suerte99 Terms and Conditions.
- Responsible Gaming: To identify patterns that may indicate problem gambling and to administer any responsible gaming tools you have activated, such as deposit limits or self-exclusion.
- Platform Improvement: To analyse usage data and understand how players interact with the Suerte99 platform, so we can improve usability, fix issues, and develop new features.
- Communications: To send you service-related notifications (such as account verification, deposit confirmations, and bet settlements) and, where you have opted in, promotional communications about Suerte99 offers.
Whether you're in Cebu IT Park or anywhere else in the Philippines, your Suerte99 data is handled with the same rigorous standards.
6. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, Suerte99 relies on the following legal grounds for processing your personal data:
- Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil our contract with you — specifically, to operate your Suerte99 account and deliver the betting and casino services you have requested.
- Legal Obligation: Certain processing — including KYC verification, anti-money laundering checks, and regulatory reporting — is required by Philippine law and gaming regulations. We are legally obligated to perform this processing regardless of your preferences.
- Legitimate Interests: Suerte99 processes technical and usage data based on our legitimate interest in operating a secure, fraud-free platform and improving the experience for all players. We always balance these interests against your privacy rights.
- Consent: For marketing communications and non-essential cookies, Suerte99 relies on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.
7. Who We Share Your Data With
Suerte99 does not sell your personal data to third parties. We share data only where necessary and only with parties who are contractually required to handle it securely. The categories of recipients are listed below.
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, bank networks (BDO, BPI, UnionBank), and card payment providers — to facilitate deposits and withdrawals in Philippine Peso.
- Identity Verification Providers: Third-party KYC and document verification services engaged to confirm player identity and age as required by Philippine gaming regulations.
- Fraud and AML Screening: Anti-money laundering and fraud detection service providers used to screen transactions and identify suspicious activity as required by law.
- IT and Infrastructure Providers: Cloud hosting, security, and platform technology providers who process data on our behalf under strict data processing agreements.
- Regulatory Authorities: Philippine gaming regulators, the National Privacy Commission, law enforcement agencies, and courts — where we are legally required to disclose information.
- Responsible Gaming Organisations: Where you have activated a self-exclusion, we may share the minimum necessary information with relevant responsible gaming databases to enforce the exclusion across participating platforms.
We will never: sell your personal data to marketers, share your betting history with your employer or family members, or provide your data to any third party for their own commercial purposes without your explicit consent.
8. Cookies and Tracking Technologies
Suerte99 uses cookies and similar technologies on the suerte99.best platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
8.1 Types of Cookies We Use
- Essential Cookies: Required for the platform to function correctly — including session management, login state, and security tokens. These cannot be disabled without breaking core platform functionality.
- Analytics Cookies: Used to understand how players navigate the Suerte99 platform — which pages are most visited, where users drop off, and how different features are used. This helps us improve the platform. These are anonymised where possible.
- Preference Cookies: Store settings you have chosen, such as your preferred language or responsible gaming display options.
- Marketing Cookies: Only set with your explicit consent. These help us understand the effectiveness of any promotional campaigns associated with Suerte99.
8.2 Managing Cookies
You can manage cookie preferences through your browser settings. Most browsers allow you to view, delete, or block cookies. Note that disabling essential cookies will prevent you from logging in or using certain features on Suerte99. For marketing and analytics cookies, you can withdraw consent at any time through your account settings.
9. How Long We Keep Your Data
Suerte99 retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by Philippine law. General retention principles are as follows:
- Active Account Data: Retained for the duration of your active account relationship with Suerte99.
- Transaction Records: Financial transaction records are retained for a minimum of five years following the transaction date, as required by Philippine anti-money laundering regulations.
- KYC Documents: Identity verification documents are retained for a minimum of five years following account closure, in line with regulatory requirements.
- Support Communications: Customer support records are retained for three years following the resolution of the relevant query, to assist with any subsequent disputes or regulatory audits.
- Technical and Usage Data: Aggregated analytics data may be retained indefinitely in anonymised form. Individual-level technical data is typically retained for twelve months.
- Marketing Consent Records: Consent records are retained for as long as we rely on that consent, plus five years to demonstrate compliance.
When personal data is no longer needed and the applicable retention period has expired, Suerte99 securely deletes or anonymises it.
Suerte99 keeps your data only as long as needed — and always in line with Philippine privacy law.
10. How We Keep Your Data Secure
Suerte99 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include, but are not limited to:
- End-to-end 256-bit SSL/TLS encryption for all data transmitted between your device and suerte99.best.
- Encrypted storage of sensitive data, including financial records and identity documents, at rest.
- Strict access controls — only authorised Suerte99 personnel with a legitimate business need can access personal data, and all access is logged and audited.
- Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
- Regular security assessments and penetration testing of the Suerte99 platform infrastructure.
- Staff training on data privacy obligations and secure data handling practices.
While Suerte99 takes reasonable steps to protect your data, no system is completely immune to security risks. If you suspect that your Suerte99 account has been compromised, contact us immediately at support@suerte99.best.
Data Breach Protocol: In the event of a personal data breach that is likely to pose a risk to your rights, Suerte99 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay as required by the Data Privacy Act.
11. Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Suerte99. These rights can be exercised by contacting our Data Protection Officer at the details in Section 15.
Right to Access
You have the right to request a copy of the personal data Suerte99 holds about you, and to receive information about how it is being processed.
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account details directly from your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under Philippine anti-money laundering law.
Right to Object
You may object to Suerte99 processing your data based on legitimate interests, including for direct marketing purposes. You can unsubscribe from marketing communications at any time.
Right to Data Portability
Where technically feasible, you may request that Suerte99 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Right to Withdraw Consent
Where processing is based on your consent — such as marketing communications or non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
How to Exercise Your Rights: Submit your request by email to support@suerte99.best with the subject line "Data Subject Request." We will respond within 15 business days. We may ask you to verify your identity before processing the request. There is no charge for exercising these rights in most circumstances.
12. Protection of Minors
Suerte99 strictly prohibits anyone under 18 years of age from registering or using the platform. We do not knowingly collect personal data from individuals under 18. If you believe that a minor has provided personal data to Suerte99, please contact us immediately at support@suerte99.best and we will take steps to delete the data and close the account without delay.
All accounts undergo age verification as part of the KYC process. Accounts where the registered user cannot verify they are 18 or older will be suspended pending investigation, and any funds held in such accounts will be returned to the payment source after review.
13. Cross-Border Data Transfers
Some of the third-party service providers used by Suerte99 — including cloud hosting and identity verification providers — may process data outside the Philippines. Where cross-border transfers occur, Suerte99 ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with the Data Privacy Act of 2012.
These safeguards include contractual clauses that require the receiving party to maintain data protection standards at least equivalent to those required under Philippine law, and due diligence reviews of third-party data security practices before engaging any service provider that will handle personal data.
14. Changes to This Privacy Policy
Suerte99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, new regulatory requirements, or improvements to our platform. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered members by email.
Your continued use of the Suerte99 platform after a revised Privacy Policy is posted constitutes your acceptance of the updated terms. If you do not agree with a material change, you may request account closure by contacting support@suerte99.best.
We encourage you to review this Privacy Policy periodically to stay informed about how Suerte99 handles your personal data. Previous versions of the Policy can be requested by contacting our Data Protection Officer.
15. Contact and Data Protection Officer
If you have any questions about this Privacy Policy, want to exercise any of your data subject rights, or wish to raise a privacy concern, please contact Suerte99's Data Protection Officer:
- Email: support@suerte99.best (include "Data Privacy" in the subject line)
- Response Time: We aim to acknowledge all privacy requests within 5 business days and respond fully within 15 business days.
- Language: Our team handles privacy requests in English and Filipino.
If you are not satisfied with Suerte99's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
For general support queries — account issues, payment questions, betting queries — please use the same email address with an appropriate subject line. Our support team is available 24/7 and handles all inquiries in the order they are received.